Refund policy

 

At Motosequel, every print is carefully made to order. Because each piece is custom designed and unique, we do not accept returns or exchanges for reasons such as change of mind or personal preference.

Damages and Issues

We want you to be completely happy with your order. Please inspect your print upon delivery and contact us immediately at team@motosequel.com if it arrives defective, damaged, or if you receive the wrong item. We will work quickly to make it right by offering a replacement or refund.

Satisfaction Guarantee

Your satisfaction is our priority. While custom posters cannot be returned, we provide free unlimited revisions during the proofing stage to ensure you are happy with your design before it is shipped. If any issue arises with the final product, reach out to us within 7 days of receiving your order, and we will evaluate the situation for a replacement or refund.

Refunds

If a refund is approved, you’ll be automatically credited back to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was issued and you have not received the funds, contact us at team@motosequel.com.

Custom Work & Photo Submissions

All custom artwork is created using the photos, information, and notes you provide when placing your order. Please ensure that your photo meets our quality and resolution requirements outlined in our Photo Guide. Motosequel cannot guarantee results for low-quality, blurry, poorly lit, or heavily filtered images. The final artwork will reflect the quality of the photo you provide.

If your photo does not meet our guidelines, we are unable to offer refunds, remakes, or adjustments. Customers may include notes or special instructions when placing an order; however, Motosequel cannot guarantee that every request can be accommodated. Examples include changing facial expressions, altering poses, or adding unseen elements. Minor edits such as red-eye removal, color correction, or lighting adjustments may be made at our discretion.

All examples shown on our website were created using high-quality, high-resolution images. Submitting a low-quality photo will not allow our design team to produce the same level of finish displayed on our site.

Design Interpretation & Approval

All custom artwork is artistically interpreted from the photos and information you provide. While our team strives for accuracy, artistic style, color variation, and composition are subject to creative interpretation.

If a digital proof or preview is provided, it is your responsibility to carefully review and confirm all details before approval. Motosequel is not responsible for errors, omissions, or design discrepancies present in the approved proof.

Production, Cancellations & Refunds

Because every product is made specifically for you, all custom orders are final sale once production begins. Cancellations or changes are only accepted before your order enters production. Once the design process has started, no cancellations or refunds will be issued.

Refunds or replacements will only be provided in cases of verified production error or damage caused during manufacturing or shipping. “Production error” refers exclusively to cases where the incorrect product, size, or design was created compared to your approved order. Variations in color, brightness, or appearance due to screen differences or photo quality do not constitute an error.

Summary

All custom artwork is created specifically to your requirements, and the quality of the result depends directly on the materials you provide. By placing a custom order, you agree to these terms and acknowledge that no refunds, cancellations, or remakes will be offered for low-quality submissions, subjective preferences, or design interpretation differences.