Shipping policy

Do you offer free worldwide shipping?
Yes, we offer free shipping with tracking to most locations around the world! We operate a global production network and have a production facility on most continents which allows us to produce and quickly deliver artworks for free. Our production facilities are located in the US, Canada, Mexico, UK, Spain, and Australia.

When will my order ship and arrive?
We at Motosequel are continually taking measures to reduce our CO2 emissions in order to create a better today and for future generations. We do not mass print our artworks and keep them in our warehouse as this would result in double shipping, once from the factory to the warehouse, and a second from the warehouse to your home. Instead we choose to print our artworks on demand to minimize waste, and ship to you directly from one of our production facilities closest to you to minimize our carbon footprint.

Orders are processed and shipped within 1 - 3 business days of purchase and our estimated delivery times are:

• US, UK, Australia, Canada, Mexico: 2 - 5 business days
• Continental US, Alaska, Hawaii: 4 - 8 business days
• EU: 2 - 5 business days
• Rest of the world: 7 - 14 business days

How do I track my order?
Once your order has made it through our production facility and dispatched, you will receive an email to your to your email provided during the checkout with tracking details and an expected delivery date from the shipping carrier. If you do not receive a email consisting of a tracking number/link after 7 business days, please send us an email at team@motosequel.com or via our request form and one of our client experience team members will get back to you right away.

*Please note, it can take up to 48 hours for the shipping carrier to post tracking updates.

Will there be any custom fees?
We try our best to print your artwork in one of our production facilities closest to you. But in rare occasions where your country is not in or near one of production facilities, some customs fees may occur. The fee may vary depending on order value, country limits, etc. You as a customer is responsible for these fees. 

What shipping carriers does Motosequel use?

Do you ship to P.O. boxes?
Sorry, we don't ship to P.O. boxes, please provide an alternative shipping address.

How can I change my shipping address after placing an order?
To ensure you receive your artwork successfully, please double check that you have provided us with the correct shipping address when placing your order.

We want to get your artwork to you as soon as possible, thus unfortunately we cannot change or update your shipping address within 6 hours after placing your order. Once your order has shipped, we are unable to make any change to your shipping address, and you would need to contact the shipping carrier directly in order to make any changes.

To change the shipping address for your order, please send us an email as soon as possible to team@motosequel.com or via our request form.

Incorrect or incomplete addresses
Please ensure your shipping address is entered accurately at checkout. Motosequel is not responsible for orders that are delayed, misdelivered, or returned due to an incorrect or incomplete address provided by the customer (such as missing apartment, unit, or suite numbers).

If an order is returned to us due to an address error, we’ll be happy to reship it once it arrives back at our studio. A reshipping fee will apply to cover the additional postage and handling costs, as free shipping only applies to the initial delivery attempt.

We understand mistakes happen and will always do our best to help resolve the issue quickly. However, we’re unable to issue refunds or replacements for items returned due to incomplete or incorrect addresses.

How can I cancel or change my order after I have placed it?
You can cancel your order any time within 6 hours of placing your order. You can do so by emailing us at team@motosequel.com or via our request form.

Please note that once 6 hours have passed or once you have confirmed your design, your order will be sent to print. Once your order is printed and handed over to the shipping company, you will not be able to cancel your order.

My artwork arrived damaged, what do I do?
In rare cases, shipping carriers may not care for the packages as much as we'd like them to and may arrive damaged. Please let us know within one week of receiving your order, so that we can make it right. Please contact us at team@motosequel.com and provide the following information:

Returns & Exchanges
Due to the custom nature of our products, we do not accept returns. Each poster is uniquely created based on your photo or chosen design, making it personal and one of a kind.

When will I receive my refund after cancelling?
Refunds will be issued immediately to the original method of payment and may take 5-7 business days to show on your account.